Fulfillment Policy

Thank you for choosing Homing Instinct! Below you'll find our fulfillment policies, designed to provide transparency and build trust with the families and individuals we support. If you have any questions, please don’t hesitate to reach out—we’re here to help.

What We Offer

We provide personalized coaching and mentorship services for adolescents and young adults, as well as family support, workshops, and peer support groups. These services are delivered virtually via video call, in-person when applicable, and through ongoing communication between sessions.

Currency

All prices listed are in USD ($), unless otherwise specified.

Customer Support

You can reach us at:

  • Email: welcome@hominginstinct.org

  • Contact hours: Monday–Friday, 9am–5pm MT

Delivery & Scheduling

  • Sessions are scheduled in advance via Acuity or direct email/text.

  • Group programs and workshops begin on specific start dates shared upon registration.

Refund & Cancellation Policy

Because our services involve time reserved specifically for you:

  • 1:1 Sessions: Cancellations or reschedules must be made at least 24 hours in advance for a full refund or credit.

  • Support Groups & Packages: Refunds are only available up to 7 days before the program begins. After that, payments are non-refundable, but credits may be offered toward future services.

  • Missed Sessions: Sessions missed without prior notice are non-refundable.

Return Policy

As a service-based business, we do not offer returns. However, we are committed to your satisfaction and welcome any feedback to improve your experience.

Privacy Policy

We deeply value your trust. Your personal information is never sold or shared and is only used for service delivery and communication.

Business Address

901 North Pennsylvania St,
Denver CO 80203

Payment Security

We use Stripe to securely process all payments. Your financial information is encrypted and protected according to PCI DSS compliance standards. Our website uses HTTPS encryption for all data transmissions.

Accepted Payment Methods

Stripe accepts a wide variety of payment methods, including major credit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club, China UnionPay), digital wallets (Apple Pay, Google Pay), and bank transfers, ACH debits, and many others, depending on the country.